Information for

Consumers and Small Business Insurers

About Us

The Code Governance Committee is an independent body that monitors and enforces insurers’ compliance with the Code.

The Code covers many aspects of a consumer’s relationship with their insurer, from buying insurance to making a claim, to providing options to those experiencing financial hardship, to the process for those who wish to make a complaint.

What we do The Committee

Experiences with external experts on insurance claims – a survey 11 January 2024: We are looking at how insurers monitor the external experts who provide an opinion on the cause of loss or damage in a home insurance claim. Read More
CGC Thematic Inquiry: Oversight of External Experts 13 December 2023: The CGC has launched a thematic inquiry. This inquiry considers how general insurers onboard and monitor External Experts that provide an opinion about the likely cause of the loss or damage in relation to a home insurance claim. Read More
GICGC Annual Report 2022-23 26 October 2023: The CGC has published its Annual Report 2022-23. This annual report presents details about our work to drive better compliance with the Code and help the insurance industry improve its service to customers. Read More