The Code Governance Committee is the independent body that monitors and enforces insurers’ compliance with the General Insurance Code of Practice. Our purpose is to drive better Code compliance, helping the insurance industry to improve its service to consumers.
What we do
The Committee adds value to the industry by assessing how well Code subscribers are complying with the Code’s standards, highlighting both best practice and emerging risks, and guiding insurers on how to lift compliance and, ultimately, improve service. Our functions, responsibilities and processes are set out in our Charter and we are supported by a secretariat at the Australian Financial Complaints Authority.
We monitor compliance
To monitor how well insurers are complying with their obligations under the Code, we:
- require insurers to self-report to us on breaches and significant breaches of the Code.
- investigate reports from consumers and others that an insurer has breached the Code. (Please see If an insurer breaches the Code on the Consumers & Small Business page for more information).
- conduct detailed monitoring activities and investigate compliance in specific areas of emerging risk.
We guide improvement
To drive improvement with individual insurers and industry-wide, we:
We hold insurers accountable
To hold insurers accountable for their compliance with the Code, we:
- publish and share information about insurers’ compliance and our monitoring work with government, regulators, consumers, small business and the community
- have the power to impose sanctions on insurers that fail to fix a Code breach.
The Committee is made up of three members: an Independent Chair, a Consumer Member and an Industry Member.
Lynelle Briggs AO - Independent Chair
Lynelle Briggs is a Royal Commissioner into Aged Care Quality and Safety. She was the Chairperson of the NSW Planning Assessment Commission. She serves on the Boards of Maritime Super, the Aid Governance Board and Goodstart Early Learning. She was formerly a member of the Council of the Royal Australian College of General Practitioners and of the Australian Rail Track Corporation Board.
She was also Chairperson of the Australian Security Intelligence Organisation’s Audit and Risk Commission and Chairperson of the Jigsaw Theatre Company Board. She has chaired the Shipping Workforce Development Forum, the Inquiry into Compliance, Work Health and Safety Laws in the ACT Construction Industry, and the Catholic Development Fund Steering Committee. She was the Independent Project Facilitator for the Millers Point Accommodation Project. During her executive career, she was Australia’s Public Service Commissioner and Chief Executive of Medicare Australia.
Philippa Heir - Consumer Member
Philippa Heir is currently the Managing Lawyer – Insurance at the Consumer Action Law Centre in Melbourne. Having started her career in private practice acting for insurers, for the last four years, she has been advising and advocating for consumers experiencing insurance issues.
She is also involved in insurance campaigns at Consumer Action, including the Stop Selling Junk campaign, which involved the development of a self-help web tool, DemandARefund.com, to help people seek refunds for add-on insurance. In 2018, Philippa represented and supported two clients to give evidence at the Financial Services Royal Commission about their experience with the insurance industry.
Cheryl Chantry - Industry Member
Cheryl Chantry is an experienced senior executive who has significant capability in Board engagement, governance and management committees, as well as not for profit director experience. Cheryl has worked at senior executive levels in large, complex organisations such as IAG and Suncorp. She recently established her own business focused on executive coaching and consulting. Prior to this Cheryl was the Executive General Manager, Customer Development at IAG. Cheryl is a passionate advocate for the development of engaging organisational cultures where employee and consumer well-being are a central focus, and a champion of the important role the insurance industry plays in the Australian economy.