The Code Governance Committee is an independent body that monitors and enforces insurers’ compliance with the Code.
The Code covers many aspects of a consumer’s relationship with their insurer, from buying insurance to making a claim, to providing options to those experiencing financial hardship, to the process for those who wish to make a complaint.
Industry Data Report FY22 6 April 2023: This industry data report provides aggregated data from the general insurance industry and analysis of compliance with the Code for the period 1 July 2021 to 30 June 2022. Read More
Monitoring Priorities Consultation 2023-24 5 December 2022: The CGC is developing its monitoring and compliance priorities for the 2023-24 work program. We are interested in hearing our stakeholders’ perspective on issues that may be causing detriment to general insurance customers. Read More
Annual Report FY22 30 November 2022: This annual report provides an overview of the work of the General Insurance Code Governance Committee in the 2021–22 financial year and an analysis of the insurance industry’s compliance with the 2014 General Insurance Code of Practice and the 2020 General Insurance Code of Practice. Read More