The General Insurance Code of Practice sets out standards that insurers must meet when dealing with consumers, including small business consumers. Insurers who subscribe have committed to being open, fair and honest at all times. The Code also gives you specific rights in a range of situations, such as when you are buying insurance or making a claim.
An independent Code Governance Committee monitors insurers to ensure that they are following the Code. If you believe that an insurer has breached the Code, you can report it to us. If we find that an insurer has breached the Code, we make sure that it addresses the cause of the problem so that other consumers aren’t affected in the future.