If you think an insurer has breached the Code, you can report your concern to the Committee. If we find that an insurer has breached the Code, we will work with them to find and address the cause of the breach so that other consumers aren’t affected in the future.

However, if you want your individual problem to be addressed – for example, if you want compensation, an apology, or for the problem to be fixed – you should instead make a complaint to your insurer or, if you are not happy with their response, to the Australian Financial Complaints Authority. For more information, refer to the Other help for consumers section on the Consumers & Small Business page.

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