https://insurancecode.org.au/resources/general-insurance-code-of-practice-2020/
…can read the 2020 Code here. The General Insurance Code of Practice (the Code) is the industry standard for consumer protection. The Code regulates the conduct of insurers, which can…
https://insurancecode.org.au/resources/2014-general-insurance-code-of-practice/
The General Insurance Code of Practice is a set of high customer service standards that insurers agree to meet. By adopting the Code, insurers commit to openness, fairness and honesty…
https://insurancecode.org.au/privacy-policy/
…The CGC provides stewardship of the Code by helping the general insurance industry understand and comply with the Code and is responsible for the independent administration and enforcement of the…
https://insurancecode.org.au/consumers-small-business/
…If we find that an insurer has breached the Code, we make sure that it addresses the cause of the problem so that other consumers aren’t affected in the future….
https://insurancecode.org.au/about/about-the-code-governance-committee/
The Code Governance Committee is the independent body that monitors and enforces insurers’ compliance with the General Insurance Code of Practice. Our purpose is to drive better Code compliance, helping…
https://insurancecode.org.au/general-insurance-in-australia-report-2020-21/
…reported 165 breaches of Part 9 and 141 breaches of Part 10. Ms Ingram said the Committee will continue to pay close attention to the operation of the new and…
https://insurancecode.org.au/general-insurance-in-australia-report-2019-20/
…an increase of 8% 8,244 breaches of Section 10 on Complaints and Disputes, an increase of 31% 3,973 breaches of Section 4 on Buying Insurance, an increase of 69%, and…
https://insurancecode.org.au/report-a-concern/
…if the insurer is a subscriber to the Code. See the Insurance Council of Australia’s list of insurers currently subscribed to the Code. You can report a concern to us…
https://insurancecode.org.au/gicgc-annual-report-2023-24/
…said. “Our decision to issue the sanction this year, which included a $50,000 community payment, highlights the severity of the breaches and demonstrates our willingness to take firm action in…
https://insurancecode.org.au/making-better-claims-decisions/
…sound decision.” The report found that 45% of expert assessments offered a recommendation for a decision on a claim. “There were too many instances of claims being denied following a…