Other help for consumers
A range of other organisations provide free information and services to help consumers with insurance issues.
Help to resolve your complaint
| Australian Financial Complaints Authority (AFCA) | If you have a complaint that you haven’t been able to resolve with your insurer directly, AFCA may be able to assist. AFCA provides free, accessible and independent help to resolve disputes between consumers and financial firms. Freecall 1800 931 678 from 9:00 am to 5.00 pm, AEST/AEDT Monday to Friday. or |
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Help if you’re in financial difficulty
| National Debt Helpline | Call the National Debt Helpline for over-the-phone financial counselling – free help to manage your debts and get your finances back under control. Freecall 1800 007 007 from 9:30 am to 4.30 pm, Monday to Friday. |
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| Financial Counselling Australia (FCA) | For free, face-to-face financial counselling, use FCA’s service locator to find a service close to you. |
Insurance information
| The Insurance Council of Australia | The Insurance Council of Australia’s Insurance explained website has straightforward explanations of insurance matters plus a range of apps, calculators and checklists. |
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| MoneySmart | The MoneySmart website has free, independent information and tools to help you make decisions about insurance. |
Legal assistance
| National Legal Aid | Legal Aid services provide free, independent and confidential legal assistance, particularly for people who are disadvantaged.
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| Consumer Credit Legal Centres | A consumer credit legal centre can give you free advice on legal questions to do with banking and other financial services.
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