We are looking at how insurers monitor the external experts who provide an opinion on the cause of loss or damage in a home insurance claim.

We would love to hear your experience.

Telling us about your experience with a home insurance claim that involved an expert assessing the loss or damage will help us identify what insurers are doing well and where they can improve.

An external expert could be a builder, roofer, hydrologist or another tradesperson whose expertise is relevant to the nature of the loss or damage.

To tell us about your experience, please complete our short survey. It should take no more than 10 minutes. The survey will remain open until 28 February 2024.

If you have any questions, please email us at [email protected].

We play a critical role in driving good practices in the general insurance industry. We do this by looking at practices, recommending improvements and reporting publicly on our findings.