This annual report provides an overview of the work of the General Insurance Code Governance Committee in the 2021–22 financial year and an analysis of the insurance industry’s compliance with the 2014 General Insurance Code of Practice (2014 Code) and the 2020 General Insurance Code of Practice (2020 Code).

This annual report presents details about our work to drive better compliance with the Code and help the insurance industry improve its service to customers.

The General Insurance Code Governance Committee will separately publish an annual data report for 2021–22 containing aggregated industry data, including self-reported breaches. The annual data report will be available by 31 March 2023.