The General Insurance Code Governance Committee (CGC) has completed a thematic inquiry reviewing the information published on subscribers’ websites about Financial Hardship support.

The inquiry sought to review the websites of all 49 Subscribers of the General Insurance Code of Practice (the Code). The inquiry examines how insurers are complying with the spirit and intent of paragraph 105 of the 2020 General Insurance Code of Practice.

Code subscribers are encouraged to adopt the recommendations made in this report to improve the publication of information about Financial Hardship support.

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