The Committee undertook an inquiry to determine who sells ‘add-on’ insurance to better understand:

  • the products and sales process,
  • recommend improvements to industry practice, and
  • the General Insurance Code of Practice (the Code).

Add-on insurance is an insurance product that is ‘added’ to another major product or service, usually at checkout. This happens after a consumer has decided to buy the major product or service. The insurance can be added to products or services like:

  • cars,
  • holidays,
  • concert tickets, or
  • a loan.

Add-on insurance products have been widely criticised, especially in connection with their sale, with Australians not knowing enough about:

  • what they have been sold,
  • who sold it, and
  • if they can make a claim.