Following completion of our Monitoring Priorities Consultation 2024-25, our response to the submissions we received is now available.

We would like to thank all stakeholders who provided a submission to the consultation. The input from a wide range of stakeholders was valuable in helping us consider our priorities and determine our monitoring agenda for 2024-25.

We received nine submissions to this consultation, of which one was provided confidentially. The eight non-confidential submissions are published below.

Australian Financial Complaints Authority
Australian Consumer Insurance Lobby
Consumer Action Law Centre and WEstjustice (joint submission)
Financial Counselling Victoria
Financial Rights Legal Centre
Guild Insurance Limited
Insurance Council of Australia
Southern Cross Travel Insurance